The NBU has refuted Ukrposhta's statements regarding personal data on utility bills
The National Bank of Ukraine has refuted statements by JSC “Ukrposhta” regarding the introduction of new requirements for utility bills, under which they must include additional personal data.
The regulator stated that it did not require tax ID numbers or full bank card numbers to be printed on receipts, since, under the rules in effect since 2022 and the March 2026 simplifications, the payer’s personal data is not mandatory for non-cash payments, and card numbers must be masked in accordance with PCI DSS standards.
The National Bank emphasized that there are no special conditions for the postal operator and announced that it would review Ukrposhta’s practices for issuing payment documents to ensure compliance with the law.
Source: National Bank of Ukraine.
As a reminder, Ukrposhta is eliminating the 45-hryvnia surcharge for deliveries to rural areas via mobile branches. At the same time, the company is raising its courier delivery rates.
“Ukrposhta” has suspended operations at its last stationary branch in the frontline town of Druzhkivka in Donetsk Oblast due to constant Russian shelling and the threat to employees and local residents.
