Oschadbank Explains the Large-Scale Service Outage
Oschadbank customers began complaining today about issues with the bank’s website and mobile app. The bank explained that the partial access restrictions were caused by security systems triggering, and it plans to fully restore service by 5:00 p.m.
A few hours ago, Oschadbank customers began reporting problems accessing the bank’s online services. For some users, the mobile app was not working, and some services were unavailable.
Oschadbank confirmed that there are currently partial restrictions on access to its digital services. They attributed the issue to security systems being triggered. “The cause is the triggering of security systems,” the bank stated. As a result, certain services may be temporarily unavailable to customers. Specifically, this includes Oschadbank’s mobile app and services for corporate clients.
The bank noted that specialists are working to restore normal system operations. Services are expected to be fully stabilized by 5:00 p.m. Oschadbank also apologized to customers for the temporary inconvenience and asked for their understanding.
What is known about the cause of the outage
At this time, the bank attributes the issues specifically to the activation of security systems. No other details regarding the nature of the incident were provided in the statement. Therefore, there is currently no basis for speculating about a specific reason for the security systems’ activation or a cyberattack. The bank has only reported a temporary restriction on access to some of its electronic services.
For customers, this means that certain transactions via the app or online services may be unavailable until the technical work is completed. Oschadbank expects that once the systems are stabilized, customers will be able to use electronic services again as usual. Oschadbank reported this on Telegram.
