PrivatBank Experienced a Major Outage Affecting Card Payments
On the morning of August 15, Ukrainians began complaining en masse about problems with cashless payments. In stores and supermarkets, card payments and transactions via terminals are either difficult to process or cannot be processed at all. PrivatBank confirmed a disruption in several of its services and stated that specialists are already working to resolve the issue.
Payment issues began this morning. Shoppers report that they are unable to pay with bank cards at supermarkets and other retail locations. In some cases, the terminal simply fails to process the payment. In other situations, the transaction may appear as a debit, but the actual payment at the store is not completed. This is causing lines to form at retail locations. People are forced to keep trying to pay or find another way to pay for their purchases.
What PrivatBank Says
PrivatBank confirmed that the issues are indeed related to disruptions in the operation of several services. “We are currently experiencing difficulties with several services, but our team is resolving the issue. Everything will return to normal shortly,” the bank’s press office reported.
In other words, the problem isn’t limited to individual stores or specific payment terminals. The bank is currently working to restore normal service operations.
What to do if the funds were debited but the payment didn’t go through
If funds were debited during a payment attempt but the terminal did not confirm the purchase, do not immediately retry the payment multiple times. First, check the transaction in the banking app. If the payment has a “pending” status or the transaction hasn’t been completed, it’s best to wait for its final status to avoid being charged twice.
If you need to pay for the purchase urgently, you can use another payment method, if available. At this time, PrivatBank has not specified the exact cause of the outage or provided a specific timeframe for the full restoration of all services. The bank has only assured users that specialists are already working on the problem. This has been reported by internet users from various cities across Ukraine, as well as by PrivatBank’s press service.
PrivatBank has reported a technical glitch affecting several of its services. The bank is already working to resolve the issue and assures customers that all functions should return to normal operation shortly.
