There's been a glitch in Privat24; customers can't log in
Users are experiencing access issues with the Privat24 app. Users report that they are unable to log in to the service normally or use its banking features. The causes of the outage and the timeline for restoring service have not yet been announced.
On Friday, August 7, users began reporting issues with Privat24. For some customers, the app won’t open or won’t allow them to log in properly. Due to the outage, users may temporarily lose access to their usual operations within the app. This includes, in particular, checking balances, transferring funds, paying bills, and other transactions that customers typically perform through Privat24.
So far, there is no reason to believe that the problem affects all users. The situation may vary depending on the device, app version, or other technical factors. PrivatBank regularly performs maintenance, during which access to certain Privat24 features may be temporarily restricted. On its official website, the bank notes that scheduled maintenance may affect both the mobile and web versions of the service.
Can I use banking services right now?
If Privat24 won’t open, don’t immediately repeat the same transaction multiple times. During a technical glitch, a payment may be processed with a delay, so before making the payment again, it’s best to check whether the transaction has already been completed.
You can also try accessing the service later or check its web version. If the problem is specifically related to the mobile app, the web version may be working independently. At the same time, the inability to access Privat24 does not mean that funds in your accounts have disappeared or that anything has happened to them. This is specifically an issue with access to the digital service, not a loss of funds for customers.
Is this the first such outage?
Technical glitches are not a new occurrence for Privat24. For example, on June 5, 2026, the PrivatBank mobile app and website already experienced widespread issues. At that time, users also reported being unable to access the service or perform certain transactions. Such situations are particularly noticeable given how many banking transactions Ukrainians now conduct online. For many customers, Privat24 effectively serves as a substitute for a bank branch, so even a brief outage is immediately noticeable to a large number of people.
The main question right now is when exactly the service will return to stable operation. If the bank explains the cause of the technical issues or announces the restoration of Privat24, we’ll be able to provide more details. While the service remains unstable, users should avoid panicking and refrain from making duplicate payments unless they are certain that a previous transaction did not go through. Once Privat24 is back online, users will be able to check their account balances and transaction history as usual. This information is being reported by local Telegram channels.
