Ukrposhta and the NBU Are at Odds Over New Payment Rules
Ihor Smiliansky, CEO of Ukrposhta, pointed out inconsistencies in the National Bank of Ukraine’s requirements regarding the inclusion of personal data in payment documents. According to him, the regulator’s position has changed following public discussion, but some of the requirements remain unclear to the company.
Smiliansky stated that the NBU has publicly acknowledged that there is no need to include the taxpayer identification number (TIN) or the full bank card number in certain payment documents.
He noted that this is merely an interim outcome in the discussion between “Ukrposhta” and the regulator, not a final resolution of the issue.
Smiliansky also stated that the NBU’s press release contains inaccuracies and, in his opinion, certain provisions of the document contradict the regulator’s previous decisions and the information currently published on the National Bank’s official website.
The head of Ukrposhta emphasized that the company continues to insist on the need for a clear interpretation of the NBU’s requirements regarding the preparation of payment documents and is ready for an open discussion of this issue with the regulator and other market participants.
Ukrposhta considers the NBU’s new resolutions to be unnecessary and unclear in their application. According to Igor Smiliansky, these requirements do not help combat tax evasion but create additional difficulties for citizens.
Smiliansky noted that during an inspection of Ukrposhta in 2026, the NBU had previously deemed the absence of a Taxpayer Identification Number (TIN) on utility bills to be a violation of the law. As a result, the company was required to bring its processes into compliance with the regulator’s position by August 1.
“It’s hard to believe that thousands of Ukrposhta employees, amid shelling and the loss of vehicles and sorting centers, simply decided to create problems for millions of customers and began demanding TINs for no reason,” Smiliansky said.
He also called on the NBU to allow the publication of the audit materials and documents that served as the basis for the demands made of “Ukrposhta.”
Separately, the company’s CEO criticized the regulator’s interpretation of the rules regarding the printing of bank card numbers on receipts. According to him, the NBU’s wording—that a card number “may” be indicated in a masked form—could, in practice, be subject to change during inspections.
“When the NBU says ‘may,’ it doesn’t always mean ‘may.’ Sometimes it means ‘may’ only until the first inspection,” Smiliansky noted.
The CEO of Ukrposhta emphasized that the company supports an open discussion with the NBU, the Verkhovna Rada, and other market participants to find a solution that will not create additional difficulties for citizens.
Read also:
“Ukrposhta” disclosed the salaries of its Supervisory Board members following a complaint by journalists to the ombudsman.
“Ukrposhta” has been designated as a military infrastructure facility with 100% protection.
