Ozon has stopped delivering goods to occupied Crimea
The Russian marketplace Ozon has encountered problems delivering goods to the temporarily occupied Crimea and Sevastopol. Users report that they are unable to place new orders, and in some cases, customer support explains this by stating that deliveries outside of Russia are not available. At the same time, the company itself denies that deliveries have been completely suspended and cites possible technical issues.
In recent days, Ozon users have begun complaining en masse about problems placing orders to the temporarily occupied Crimea and Sevastopol. When selecting an address or pickup location, the system may display the message: “We cannot deliver here; please select another address.”
At the same time, orders to other regions of Russia are being processed without such issues. Users in occupied Sevastopol have also noticed the situation. In a video circulating on Telegram, a woman believed to be a resident of the city described her conversation with Ozon’s customer support.
According to her, she asked whether the marketplace delivers goods to Crimea. In response, she was told that the company does not deliver outside of Russia. The woman then concluded that, as far as Ozon is concerned, the occupied peninsula is effectively outside the Russian Federation. “Just yesterday, Ozon was delivering its goods to Crimea and Sevastopol. And today, it turns out, Sevastopol is no longer part of the Russian Federation. How interesting, isn’t it?” she said.
What Ozon Says
At the same time, it is too early to conclude that deliveries to Crimea have been completely suspended. Ozon’s press office told reporters that there is currently no basis for claiming that deliveries to the occupied peninsula have been completely halted. The company assured that placing orders through its online store remains available. Previously placed orders are also continuing to be delivered.
At the same time, Ozon acknowledged that delivery times may have changed for some customers. In other words, the marketplace’s official position differs from what individual users see when trying to place new orders.
Orders Keep Disappearing and Reappearing
Journalists from the “Crimean Information Agency” reported that during their own test, they were unable to place a new order for delivery to the temporarily occupied Crimea and Sevastopol. The problem occurred both in the mobile app and on Ozon’s official website.
At the same time, owners of some of the marketplace’s pickup points attribute the situation to a possible technical glitch. According to them, sometimes after completely logging out of the app and logging back in after 10–20 minutes, it was possible to place an order again. Representatives of the pickup points also state that deliveries continue to arrive daily. Therefore, a change in the estimated delivery date does not necessarily mean that the package is actually delayed.
What Might Be the Cause
According to information discussed by pickup point owners, Ozon’s warehouses in the temporarily occupied city of Sevastopol and certain regions of Crimea may be operating under increased workload. As a result, certain delivery addresses may temporarily disappear from the list of available options. They will become active again later.
Thus, the situation currently appears ambiguous. On the one hand, some users are indeed unable to place new orders, and customer support informs them that delivery outside Russia is not possible. On the other hand, Ozon has not announced a complete suspension of operations in Crimea and attributes the problems to technical glitches and changes in delivery procedures.
As of the time of verification by journalists from the “Crimean Information Agency,” it was not possible to place new orders to the temporarily occupied Crimea and Sevastopol via the website or the app.
Vladimir Putin signed a law that, for the first time, comprehensively regulates the cryptocurrency market in Russia. The document permits the legal circulation of digital currencies but, at the same time, significantly restricts their use and introduces oversight by the Bank of Russia. The new rules will take effect on September 1, 2026.
