Hangzhou Airport Employee Helps Family Change Flight After Relative’s Death

Wang Jin, an employee of Hangzhou Xiaoshan International Airport in China’s Zhejiang province, helped a family urgently change its travel plans to Xi’an after the death of a close relative. A woman surnamed Zhou later thanked the airport employee in a social media post.

Missed evening flight

On the evening of August 13, Zhou and her parents learned of their relative’s death and needed to travel to Xi’an in Shaanxi province as soon as possible to arrange the funeral. Due to their distress, Zhou’s parents did not manage to complete mobile check-in for the flight and missed the last departure of the day.

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According to ECNS, Wang Jin helped the family rebook their tickets for the earliest morning flight, scheduled shortly after 6 a.m. He also accompanied the passengers to a hotel near the airport, where they stayed overnight.

Escort to the terminal

The next day, at 5 a.m., the airport employee returned to the terminal with the family. He remained with the passengers until they passed through security. In her post, Zhou wrote that at a difficult time for the family, Wang Jin’s help supported them and allowed them to appreciate the professionalism and compassion of the airport staff.