Data leak in Japan affects 6.6 million Times Car service accounts — The Japan Times

In Japan, the operator of the Times Car service reported unauthorized access to data associated with 6.6 million accounts of current and former users of Times Car and Times Business Service. According to The Japan Times, the accessed data included customers’ names, home addresses, telephone numbers and email addresses.

Access to documents

Times Mobility said it discovered the breach on the morning of last Friday. It confirmed that an unauthorized third party had accessed company data, and the access route was blocked by the following morning.

According to the operator, the third party accessed 1.6 million documents that the company used to verify users’ personal data. These included images of utility bills used to confirm home addresses and student identification cards of users on the student rate. Access to personal photographs contained in driver’s licenses was also confirmed.

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Investigation and warnings for customers

Parent company PARK24 said an external specialist is conducting a forensic investigation to determine the causes and scope of the incident. The company also said it is taking necessary measures, including reporting the incident to Japan’s Personal Information Protection Commission and the police.

Times Mobility noted that no credit card data was accessed and that its services were unaffected. The company has begun contacting users whose information was accessed and urged them to beware of emails, calls and other messages from people impersonating the company. The operator stressed that it does not request passwords or credit card details through such channels.

According to Japan’s National Police Agency, more than 7,190 cases of unauthorized access were recorded in the country in 2025, more than four times as many as in 2021.