Nereos receives 47 complaints in Singapore over unfulfilled orders
The Consumers Association of Singapore (CASE) is assisting customers of home appliance company Nereos who want to cancel purchases and receive refunds due to unfulfilled orders. From January 1 to August 19, CASE received 47 complaints about the company.
Complaints about delivery and installation
As Channel NewsAsia reports, customers ordered water dispensers, water purifiers and laundry drying racks from Nereos. According to CASE, complainants said that delivery and installation of the goods were not completed on the agreed dates, while the company repeatedly postponed the scheduled deadlines without fulfilling the orders.
The association also said it is assisting customers who seek to cancel purchases and receive refunds. In recent weeks, the company's Google Reviews page has seen numerous one-star reviews from users who reported goods that were never delivered.
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One user wrote that he had purchased a titanium laundry drying rack, but the company postponed its installation several times. According to him, he requested a full refund.
Advice for buyers
CASE recommended that consumers research offers, compare options and check the seller's reputation and independent reviews before purchasing home appliances. The association also advised, where appropriate, not to pay the full amount in advance: arrange a small deposit when confirming the order and pay the remainder only after delivery and installation.
CASE urged consumers to pay attention to home appliance retailers accredited under the CaseTrust programme. According to the association, such companies commit to adhering to fair trading principles and consumer-oriented practices.
