In Ghana, Hollard Ghana receives Customer Care Award for third consecutive year
In Ghana, insurance group Hollard Ghana, together with its subsidiaries Hollard Insurance and Hollard Life, received the Customer Care Award for the third consecutive year at the Ghana Insurance Awards. The ceremony took place at the Labadi Beach Hotel, MyJoyOnline reports.
Investments in customer experience
The company said the award recognizes its work to develop customer experience. According to the group’s representatives, Hollard Ghana invests in employees, processes, technology and infrastructure to make customers’ interactions with the company simpler, faster and more convenient.
Hollard Ghana CEO Patience Akyianu said that the third consecutive award reflects the dedication of employees. She also announced the opening of a new 50-seat customer experience center and further investments in systems and technology.
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The company noted that the award is particularly significant for the customer experience team, which participates in implementing Hollard Ghana’s customer-focused approach.
Further plans
Yvonne Dovlo, Head of Alternative Distribution and Customer Experience, said that the company will continue listening to customers, developing the necessary competencies and seeking new ways to make insurance simpler and more useful for them.
The Ghana Insurance Awards are held annually to recognize professional achievements, innovation and high standards in the country’s insurance sector. The awards also aim to promote the industry’s development through competition, innovation and adherence to professional standards.
